Troubleshooting

Encoder Control - RTMP

• YouTube stream not playing via RTMP
• RTMP stream not at expected quality

Encoder Control

• How to I turn off an output/stream? (RTMP, File Record, HTTP Pull/Push, etc.)
• Input source is not recognized
• Error message in Encoder Control
• Device not appearing in Encoder Control

Device Settings

• XML Troubleshooting
• No password prompt after setting admin password
• Forgotten password
• Error saving data

Network and device connection

• Issue connecting to Videon device

Hardware

• Device powering

Advanced Settings

• Software / Firmware update issue