Troubleshooting

Encoder Control

• YouTube stream not playing via RTMP
• RTMP stream not at expected quality
• Input source is not recognized
• Error message in Encoder Control
• Device not appearing in Encoder Control

Decoder Control

• Connected monitor does not support selected resolution
• Bad quality/no video/audio coming from the Decoder

Device Settings

• No password prompt after setting admin password
• Forgotten password
• Error saving data

Network and device connection

• Issue connecting to Videon device

Hardware

• Device powering

Advanced Settings

• Firmware update issue