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  1. Videon Help Center
  2. Troubleshooting

Troubleshooting

Encoder Control - RTMP

  • YouTube stream not playing via RTMP
  • RTMP stream not at expected quality

Encoder Control

  • How to I turn off an output/stream? (RTMP, File Record, HTTP Pull/Push, etc.)
  • Input source is not recognized
  • Error message in Encoder Control
  • Device not appearing in Encoder Control

Device Settings

  • XML Troubleshooting
  • No password prompt after setting admin password
  • Forgotten password
  • Error saving data

Network and device connection

  • Issue connecting to Videon device

Hardware

  • Device powering

Advanced Settings

  • Software / Firmware update issue
Videon Help Center