- Search the support page for what you need
- Use the search bar to find step-by-step guides for information on how to stream using Videon devices or fix common issues. For example, you can search for things like “setup”, “network connection issues”, or “stream quality”.
- Check with your reseller or installer
- If you purchased your Videon encoder through a reseller or installer, check with them first. Streaming issues are often the result of interactions between other parts of the streaming system or your network, so their knowledge of your overall system can be helpful.
- Submit a technical support request
- First, make sure your product is registered: https://videon-central.com/register/
- Make sure you include as much detail as possible to help our support agents quickly diagnose your problem. This should include a description of your video workflow in addition to the issue you are seeing. Click here to submit a technical support request
For information about our technical support policy, download the PDF below: